The Complete ServiceNow System Administrator Course

Learn how to administer, configure, and customize your ServiceNow instance!

Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

What you’ll learn

  • Understand how ServiceNow works behind the scenes.
  • Master administration on the ServiceNow platform.
  • Understand the different configurations & customizations.
  • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam.

Course Content

  • Course Introduction –> 5 lectures • 17min.
  • ServiceNow Overview –> 5 lectures • 16min.
  • Working With Lists & Forms –> 7 lectures • 57min.
  • Customizations –> 8 lectures • 1hr 26min.
  • Tables & Fields –> 4 lectures • 1hr 7min.
  • User Administration –> 4 lectures • 48min.
  • Core Applications –> 8 lectures • 3hr 2min.
  • System Administration –> 8 lectures • 2hr 2min.
  • Building a Custom App –> 10 lectures • 1hr 6min.
  • Additional Resources –> 1 lecture • 1min.

The Complete ServiceNow System Administrator Course

Requirements

  • An understanding of ITIL principles can help but is not required.

Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

  1. Create new users, groups, and roles
  2. Manage users and access
  3. Configure and customize lists and forms
  4. Create new applications on the NOW platform
  5. Leverage events and notifications
  6. Work with importing data through import sets
  7. Build custom reports
  8. Understand when to use UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

 

FAQs

Q: What version of ServiceNow does this cover?

A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?

A: Yes! I provide instructions on how you can obtain your very own personal developer instance

 

Features

  • Updated for the Paris release!
  • Quizzes
  • Practice Exam
  • Workbook
  • 1080p video recordings

Topics Covered

  1. The user interface
  2. Customizations including UI policies, UI actions, business rules, script includes, data policies
  3. Client-side versus server-side customizations
  4. Update sets
  5. Table administration & relationships
  6. Field types & reference fields
  7. Users, groups, & roles
  8. Access controls
  9. Impersonating users
  10. LDAP & SSO
  11. Incident Management
  12. Problem Management
  13. Change Management
  14. Configuration Management
  15. Service-Level Agreements
  16. Service Catalog Management
  17. Knowledge Management
  18. Service Portal
  19. System properties
  20. System diagnostics
  21. Events & notifications
  22. Workflows
  23. Import sets
  24. Reporting
  25. Custom application development
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