How to handle restaurant customer complaints, Improving restaurant service quality, Increasing restaurant customers etc.
Customer service is the assistance and advice you give to your customers as a restaurant business, great customer service is essential to the success of the restaurant business. The customer service is equal parts communication and genuine attention to your diners. We must understand that when guest visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they will always come back to your restaurant again and again, and also tell more friends about your service. There is a popular saying that the customer is always right even when he is wrong meaning that business has grown to understand that without the customer there cannot be any business , so we always hold them in high respect. The concept of first impression is very important in the restaurant business because customers judgement on a restaurant is than in just a seconds and once that judgement is down it will be very difficult to remove it in the mind of the customers. Restaurant operators must do it right the first time customers enters the restaurant, because while food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.
What you’ll learn
- How to ensure a memorable restaurant customer experience for your guest.
- Improve restaurant service through these helpful tips.
- The importance of online reviews for restaurants.
- Practical ways to handle customer complaints in a restaurant.
- Customer service tips to increase restaurant revenue.
- Practical examples of good customer service in a restaurant.
- Customer relationship management 101 for restaurant.
- Guest recovery and problematic guest.
- Top five duties that a restaurant owner must swear by.
- The basics of restaurant management.
Course Content
- Introduction –> 6 lectures • 32min.
- How To Ensure A Memorable Restaurant Customer Experience For Your Guest –> 7 lectures • 14min.
- Improve Restaurant Service Quality Through These Helpful Tips –> 5 lectures • 13min.
- Customer Service Tips To Increase Restaurant revenue –> 6 lectures • 15min.
- The Importance Of Online Reviews For Restaurants –> 3 lectures • 10min.
- Practical Examples OF Good Customer Service In A Restaurant –> 9 lectures • 14min.
- Practical Ways To Handle Customer Complaints In A Restaurant –> 4 lectures • 9min.
- Customer Relationship Management 101 For Restaurants –> 3 lectures • 9min.
- Top Five Duties That A Restaurant Owner Must swear by –> 5 lectures • 11min.
- Guest Recovery And Problematic Guest Issues –> 1 lecture • 9min.
Requirements
Customer service is the assistance and advice you give to your customers as a restaurant business, great customer service is essential to the success of the restaurant business. The customer service is equal parts communication and genuine attention to your diners. We must understand that when guest visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they will always come back to your restaurant again and again, and also tell more friends about your service. There is a popular saying that the customer is always right even when he is wrong meaning that business has grown to understand that without the customer there cannot be any business , so we always hold them in high respect. The concept of first impression is very important in the restaurant business because customers judgement on a restaurant is than in just a seconds and once that judgement is down it will be very difficult to remove it in the mind of the customers. Restaurant operators must do it right the first time customers enters the restaurant, because while food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.
The ability of restaurant business to handle customers complaints is very important because that will let mature customers return back to do business with the company even when they have challenges with the waiter or host. The restaurant manager must empathize with the customers, in fact sometimes the customer may be hungry or sometimes they may have their own individual personal challenges. The employees of the restaurant must be well trained on customer service so that they will deliver quality service for clients. Restaurant must use the modern technologies so that business operations can be down easily so customers can be happy.